Terms of service

Last Updated: 6 November 2026

Welcome to trèSor. These Terms & Conditions govern your access to and use of our website, products and online shopping services.

By accessing our website, browsing our products or placing an order, you agree to comply with these Terms & Conditions. Please read them carefully before making a purchase.

If you do not agree with these terms, please refrain from using our website or placing an order.

1. About trèSor

trèSor is a premium bakery and patisserie offering handcrafted celebration cakes, desserts, pastries and other confectionery products.

Through our website, customers can explore our collections, place orders, make online payments and access information about our products and services.

We reserve the right to update our website, product offerings and these Terms & Conditions from time to time.

2. Website Usage

By using our website, you agree to:

• Provide accurate and complete information when placing an order.
• Use the website only for lawful purposes.
• Avoid activities that may disrupt, damage or interfere with website functionality.
• Not attempt unauthorised access to our website, systems or customer information.
• Not use our website to engage in fraudulent, misleading or harmful activities.

We reserve the right to restrict or suspend access to our website where we reasonably believe that these terms have been violated.

3. Products and Descriptions

We take reasonable care to ensure that product descriptions, images, prices and other information displayed on our website are accurate.

However, customers should note that:

• Our cakes and desserts are handcrafted, and slight variations in appearance, decoration, colour and finishing may occur.
• Product images are for illustrative purposes. The actual product may have minor differences due to preparation methods and ingredient availability.
• Product descriptions, ingredients, sizes and other specifications are provided to help customers make informed purchasing decisions.
• Product availability may change depending on seasonal ingredients, production schedules and demand.

Such natural variations do not necessarily constitute a product defect or incorrect order.

4. Product Categories and Ordering

Our website may offer products under different categories, including:

Ready-to-Order Products: Products available for ordering subject to current availability and applicable delivery arrangements.

Pre-Order Products: Certain celebration cakes and speciality desserts may require advance ordering and additional preparation time.

Festive and Seasonal Collections: Special products offered during selected festivals, occasions or limited periods.

For pre-order and customised products, customers should review the applicable preparation timelines and ordering requirements before placing an order.

Orders are subject to product availability and confirmation by trèSor.

5. Pricing and Taxes

All product prices displayed on our website are in Indian Rupees (INR), unless otherwise stated.

Prices are inclusive of applicable taxes where indicated.

The final payable amount will be displayed during checkout and may include additional charges such as:

• Delivery or shipping charges.
• Applicable additional services.
• Other charges communicated during checkout.

We reserve the right to revise product prices at any time. However, price changes will not affect orders that have already been confirmed, except where correction of a genuine pricing or technical error is required and communicated to the customer.

6. Order Placement and Confirmation

Customers may place orders through our website by selecting products, choosing available options and completing the checkout process.

When placing an order, customers are responsible for providing accurate information, including:

• Full name.
• Valid mobile number.
• Email address.
• Complete delivery address.
• Correct product selection and quantity.
• Preferred delivery date or time, wherever available.

After an order is submitted, an order confirmation may be sent through email, SMS or other available communication channels.

An order submission or payment acknowledgement does not necessarily mean that the order has been finally accepted. Order acceptance is subject to product availability, payment verification and fulfilment feasibility.

We reserve the right to contact customers for clarification or decline an order where necessary due to stock unavailability, incorrect pricing, payment issues or other legitimate operational reasons.

Any applicable refund for an order that cannot be fulfilled will be handled in accordance with our Return & Exchange Policy.

7. Payments

Payments for orders placed through our website may be processed using the payment methods and payment gateways made available during checkout.

Customers agree to provide valid payment information and complete the applicable payment process.

We do not encourage customers to share sensitive payment credentials, including passwords, OTPs or complete card details with anyone claiming to represent trèSor.

An order may remain unconfirmed or unprocessed until the payment status is successfully verified.

8. Order Cancellation and Modifications

Once an order has been successfully placed, it cannot be cancelled. Customers are requested to carefully review their product selection, quantity, delivery address and order details before confirming their purchase.

As our bakery products are freshly prepared and often made specifically for individual orders, cancellation requests will not be accepted after an order is placed.

9. Replacement Policy

trèSor does not offer refunds for orders. If a customer receives an incorrect, damaged or defective product, they may contact us with the relevant order details and supporting photographs.

After reviewing and verifying the complaint, trèSor may offer a replacement where the issue is found to be eligible.

Replacement requests must be reported promptly after delivery. All replacement requests will be reviewed individually and handled subject to applicable consumer protection laws.

10. Perishable Products and Product Care

Our cakes, desserts and pastries are prepared using ingredients that may require specific storage and handling conditions.

Customers are advised to:

• Follow the storage instructions provided with their products.
• Refrigerate products where required.
• Avoid exposing temperature-sensitive products to unsuitable environmental conditions.
• Consume products within the recommended shelf life.
• Follow any serving or handling instructions provided by trèSor.

Once an order has been successfully delivered and accepted, customers are responsible for appropriate storage and handling of the products.

This does not affect any applicable consumer rights relating to defective, damaged or incorrectly supplied products.

11. Allergens and Dietary Information

Our products may contain or come into contact with ingredients such as:

• Dairy and milk products.
• Nuts and tree nuts.
• Gluten and wheat.
• Eggs.
• Soy and other ingredients commonly associated with food allergies.

Customers with food allergies, intolerances or specific dietary requirements should review the available product information and contact us before placing an order.

While we take reasonable care during food preparation and handling, we cannot guarantee the complete absence of cross-contact with allergens unless explicitly confirmed for a particular product.

Customers are responsible for communicating their dietary requirements before placing an order.

12. Customised and Special Orders

Certain products may be available for customisation based on customer preferences, occasions and design requirements.

Customised orders may require:

• Advance booking.
• Design or specification confirmation.
• Additional preparation time.
• Additional charges, where applicable.

Customers should carefully review and approve the agreed product specifications before the order is confirmed.

Minor differences in handmade decoration, finishing or appearance may occur.

Cancellation and modification of customised orders will be subject to the applicable order conditions.

13. Intellectual Property

All content available on the trèSor website, including:

• Brand name and logo.
• Product photographs and images.
• Product descriptions and written content.
• Graphics, illustrations and design elements.
• Website layout and visual identity.

is owned by trèSor or used with appropriate authorisation.

No content from our website may be copied, reproduced, distributed, modified or commercially used without prior written permission from the relevant rights holder.

Unauthorised use of our intellectual property may result in appropriate legal action.

14. Third-Party Services and Links

Our website may use third-party services, including payment gateways, delivery partners, analytics providers and other technology integrations.

We may also provide links to external websites for customer convenience.

Such third-party services operate under their own terms, conditions and privacy policies.

trèSor is not responsible for the independent operations, content or policies of external services, except to the extent required under applicable law.

15. Limitation of Liability

trèSor makes reasonable efforts to maintain accurate website information, reliable ordering functionality and satisfactory product and delivery services.

However, to the extent permitted by applicable law, we shall not be responsible for indirect or consequential losses arising from circumstances beyond our reasonable control.

Nothing in these Terms & Conditions shall exclude or restrict any consumer rights, statutory remedies or liabilities that cannot legally be excluded or restricted under applicable Indian law.

16. Circumstances Beyond Our Control

Certain circumstances may affect our ability to prepare, process or deliver orders as scheduled.

These may include:

• Natural disasters and severe weather.
• Government restrictions or regulatory changes.
• Transportation or logistics disruptions.
• Unexpected supply shortages.
• Technical failures or payment service interruptions.
• Other circumstances beyond our reasonable control.

Where such circumstances affect an order, we will make reasonable efforts to inform the customer and discuss an appropriate resolution.

17. Privacy and Personal Information

Your use of our website and the information you provide while placing an order are also governed by our Privacy Policy.

We collect, use and process customer information in accordance with the purposes and practices described in that policy and applicable data protection laws.

Please review our Privacy Policy to understand how your personal information is handled.

18. Changes to These Terms

We reserve the right to modify or update these Terms & Conditions whenever necessary to reflect changes in our business operations, products, services or applicable legal requirements.

Any revised version will be published on this page with an updated revision date.

Customers are encouraged to review these terms periodically.

19. Governing Law and Jurisdiction

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising in connection with the use of our website, products or services shall be subject to the jurisdiction of the competent courts in Bengaluru, Karnataka, subject to applicable law.

Nothing in this clause limits any consumer's right to seek remedies before an appropriate consumer dispute redressal forum under applicable law.

20. Contact Information

For questions, concerns or assistance regarding these Terms & Conditions, orders or our services, please contact us:

Brand: trèSor

Address:
No 75/1, 7th Cross,
Kumara Park, Sheshadripuram,
Bengaluru – 560020, Karnataka, India.

Email: reach.tresor@gmail.com

We will make reasonable efforts to review and respond to customer enquiries within an appropriate timeframe.

Thank you for choosing trèSor.

We appreciate your trust and look forward to making your celebrations special.