Skip to content
Freshly prepared desserts, delivered with care. Pre-order your celebration cakes in advance. Premium ingredients. Exceptional craftsmanship. Order your favourites from trèSor. Delivery available in Bengaluru.
tresor
0 items in cart

Cart

Your cart is empty.

Shipping policy

Last Updated: 6 November 2026

At trèSor, we believe that every dessert deserves to reach you in the best possible condition. We take care at every stage, from preparation and packaging to dispatch and delivery, to ensure that your favourite cakes and desserts arrive fresh and ready to be enjoyed.

This Shipping Policy explains how we process, prepare, package and deliver orders placed through our website.

1. Delivery Locations

trèSor currently offers delivery services to selected locations, subject to availability and delivery feasibility.

Delivery availability may depend on:

  • Customer's delivery PIN code.
  • Product type and preparation requirements.
  • Delivery distance and logistics availability.
  • Preferred delivery date and time.
  • Operational and seasonal constraints.

Customers are encouraged to verify delivery availability for their location before placing an order.

Certain products may have specific delivery restrictions depending on their storage requirements and nature.

2. Order Processing

Once an order is successfully placed, our team begins the order verification and preparation process.

Order processing may include:

  • Verification of order details and payment status.
  • Confirmation of product availability.
  • Preparation scheduling.
  • Fresh production and quality checks.
  • Packaging and dispatch arrangements.

Processing time may vary depending on the selected product, order quantity, customisation requirements and order volume.

Customers will receive order-related updates through the contact details provided during checkout, wherever such notifications are available.

3. Ready-to-Order Products

Products listed under our Ready-to-Order collection are available for ordering subject to current stock and preparation capacity.

Although these products may be available for quicker fulfilment, actual delivery timelines depend on:

  • Product availability.
  • Preparation requirements.
  • Order placement time.
  • Delivery location.
  • Available delivery slots.

Customers should refer to the estimated delivery information displayed during checkout or communicated by our team.

4. Pre-Order Products

Certain cakes, speciality desserts and customised products require advance preparation.

Products listed under our Pre-Order collection may have specific advance booking requirements.

Customers are advised to:

  • Place orders sufficiently in advance.
  • Review the preparation requirements mentioned on the product page.
  • Select an available delivery date or time, wherever applicable.
  • Provide accurate delivery details during checkout.

Pre-order fulfilment is subject to product availability, preparation schedules and confirmation by our team.

For customised or special orders, additional preparation time may be required.

5. Festive and Seasonal Orders

During festivals, celebrations and special occasions, trèSor may introduce limited-edition collections and seasonal products.

Due to increased demand during these periods:

  • Advance booking may be recommended.
  • Delivery slots may be limited.
  • Preparation and dispatch schedules may vary.
  • Certain products may become unavailable once booking capacity is reached.

Customers are encouraged to place festive orders early to improve the chances of securing their preferred delivery date.

6. Shipping and Delivery Charges

Applicable delivery or shipping charges, if any, will be communicated during checkout before the order is completed.

Delivery charges may vary depending on:

  • Delivery location.
  • Distance from the fulfilment location.
  • Order size and quantity.
  • Delivery service availability.
  • Special delivery requirements.

Any applicable additional charges will be communicated to customers before order confirmation.

7. Delivery Timelines

We make reasonable efforts to deliver orders within the estimated timelines communicated during checkout or through order confirmation.

However, delivery timelines may vary depending on:

  • Product preparation requirements.
  • Delivery location and distance.
  • Traffic and weather conditions.
  • Seasonal demand and order volume.
  • Availability of delivery partners.
  • Unexpected operational circumstances.

For products requiring advance preparation, the delivery schedule will depend on the selected or agreed delivery date.

Estimated delivery times are provided as a guide and may occasionally change due to circumstances beyond our reasonable control.

8. Packaging and Product Handling

At trèSor, we understand the importance of proper packaging when delivering freshly prepared bakery products.

We take reasonable care to ensure that products are packed appropriately to maintain their quality, presentation and freshness during transportation.

Depending on the product, packaging and handling arrangements may include:

  • Protective food-grade packaging.
  • Secure product containers and boxes.
  • Appropriate handling for delicate decorations.
  • Temperature-conscious packaging, wherever applicable.

Customers are advised to handle delivered products carefully and follow the storage and serving instructions provided.

9. Order Tracking and Delivery Updates

Where tracking facilities are available, customers may receive order status updates through email, SMS, WhatsApp or other available communication channels.

These updates may include:

  • Order confirmation.
  • Preparation or processing status.
  • Dispatch information.
  • Delivery progress.
  • Successful delivery confirmation.

For assistance with an order or delivery status, customers may contact our support team using the details provided below.

10. Delivery Address and Customer Availability

Customers are responsible for providing accurate and complete delivery information when placing an order.

Please ensure that the following details are correct:

  • Recipient's full name.
  • Valid mobile number.
  • Complete delivery address.
  • PIN code.
  • Relevant landmark or additional delivery instructions.

Customers should ensure that someone is available at the specified address to receive the order during the agreed delivery window.

If the recipient is unavailable or the delivery address is incorrect, delivery may be delayed or unsuccessful.

Any additional delivery arrangements or charges arising from such circumstances will be communicated to the customer, wherever applicable.

11. Delayed or Unsuccessful Deliveries

Although we make every reasonable effort to deliver orders as scheduled, certain situations may affect delivery timelines.

These may include:

  • Unexpected traffic conditions.
  • Severe weather.
  • Delivery partner disruptions.
  • Incorrect or incomplete delivery information.
  • Recipient unavailability.
  • Other unforeseen operational circumstances.

If your order is delayed or delivery cannot be completed, please contact our support team.

We will review the situation and make reasonable efforts to assist with an appropriate resolution.

Since our products are often freshly prepared and perishable, redelivery may be subject to product condition, availability and feasibility.

12. Damaged or Incorrect Deliveries

We take care to ensure that orders are prepared, checked and packaged appropriately before dispatch.

If you receive a damaged, incorrect or incomplete order, please notify us as soon as possible after delivery.

To help us investigate the issue, please provide:

  • Your order number.
  • Clear photographs or videos of the product received.
  • Photographs of the packaging, wherever relevant.
  • A brief explanation of the issue.

Our team will review the concern and determine an appropriate resolution in accordance with the replacement terms in our Terms & Conditions and applicable consumer protection requirements.

13. Changes to Delivery Details

If you need to change your delivery address, contact number or preferred delivery details after placing an order, please contact us as early as possible.

Such changes are subject to:

  • Order preparation status.
  • Dispatch status.
  • Delivery location and service availability.
  • Operational feasibility.

Once an order has been prepared or dispatched, changes to delivery details may not be possible.

Additional delivery charges may apply if a change in delivery location or arrangement requires additional services.

14. Order Cancellation and Refunds

Orders cannot be cancelled once placed. Shipping and delivery-related concerns will be handled in accordance with the cancellation and replacement terms in our Terms & Conditions, under which eligible complaints are resolved by replacement only, subject to applicable consumer protection laws.

Customers are encouraged to review those terms before placing an order, particularly for pre-order, customised and perishable products.

Where an order cannot be fulfilled due to circumstances attributable to trèSor, an appropriate resolution will be communicated to the customer.

15. Circumstances Beyond Our Control

Certain events beyond our reasonable control may affect order preparation, dispatch or delivery.

These may include:

  • Natural disasters.
  • Severe weather conditions.
  • Government restrictions.
  • Transportation disruptions.
  • Unexpected supply shortages.
  • Technical or operational failures.
  • Other unforeseen circumstances.

In such situations, we will make reasonable efforts to communicate any significant changes to the delivery schedule and assist customers with an appropriate resolution.

16. Changes to This Shipping Policy

trèSor reserves the right to update or modify this Shipping Policy from time to time to reflect changes in delivery operations, service availability, business practices or applicable legal requirements.

Any revised policy will be published on this page along with the updated revision date.

Customers are encouraged to review this page periodically.

17. Contact Us

For questions or assistance regarding shipping, delivery schedules, order tracking or delivery-related concerns, please contact us:

Brand: trèSor

Address:
No 75/1, 7th Cross,
Kumara Park, Sheshadripuram,
Bengaluru – 560020, Karnataka, India.

Email: reach.tresor@gmail.com

Please include your order number and registered contact details when contacting us regarding an existing order.

Thank you for choosing trèSor.

We appreciate your trust and look forward to delivering delightful experiences to your doorstep.