Privacy policy

Last Updated: 6 November 2026

At trèSor, we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store and protect your information when you visit our website, browse our products, place an order or communicate with us.

By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

When you visit our website or make a purchase, we may collect certain information necessary to provide you with a smooth and secure shopping experience.

Personal Information:

Full name
Email address
Mobile number
Billing and shipping address
Delivery instructions and preferences
Account information, if you create an account.

Order and Transaction Information:

Products purchased and order details
Order history and preferences
Payment status and transaction references
Delivery and shipping information.

Technical and Browsing Information:

When you browse our website, certain technical information may be collected automatically, including:

IP address
Browser type and device information
Operating system
Pages visited and products viewed
Website interaction and browsing activity
Cookies and similar tracking information.

Communication Information:

If you contact us through email, contact forms or other communication channels, we may collect the information you provide, including your name, contact details and the contents of your enquiry.

2. How We Use Your Information

We collect and process personal information for legitimate business purposes, including:

Processing, confirming and fulfilling customer orders.
Arranging product preparation, packaging and delivery.
Communicating order confirmations, dispatch updates and delivery notifications.
Responding to customer enquiries, complaints and support requests.
Processing eligible cancellations, refunds and replacements.
Improving our website, products and shopping experience.
Understanding customer preferences and shopping behaviour.
Sending promotional offers, product updates and marketing communications where permitted and applicable.
Preventing fraudulent transactions and maintaining website security.
Complying with applicable legal, tax and regulatory requirements.

We use your information only for purposes connected with providing and improving our products and services.

3. Payment Information

trèSor provides online payment facilities through third-party payment service providers supported by our Shopify store.

When you make a purchase, your payment information is processed securely by the applicable payment gateway.

We do not intentionally store complete payment card details, including full card numbers or CVV information, on our own systems.

Payment processing is subject to the respective payment provider's terms, conditions and privacy practices.

4. Sharing of Personal Information

We respect your privacy and do not sell your personal information to third parties.

However, certain information may be shared with trusted service providers when necessary to operate our business and fulfil your orders.

These may include:

Shopify and E-commerce Services:
We use Shopify to operate our online store, manage products, process orders and facilitate checkout.

Payment Service Providers:
Payment information is shared with authorised payment providers to process transactions securely.

Delivery and Logistics Partners:
Customer names, contact numbers and delivery addresses may be shared with delivery partners to ensure successful order fulfilment.

Technology and Analytics Providers:
We may use website hosting, analytics, marketing and technical service providers to improve website performance and customer experience.

Legal and Regulatory Authorities:
We may disclose information when required by applicable laws, regulations, court orders or lawful government requests.

We expect third-party service providers handling customer information on our behalf to maintain appropriate confidentiality and security safeguards.

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve your browsing and shopping experience.

Cookies help us:

Remember items added to your shopping cart.
Maintain shopping sessions and website functionality.
Understand website traffic and customer interactions.
Remember certain preferences.
Improve website performance and usability.
Support relevant marketing and promotional activities, where enabled.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect website functionality, including shopping cart and checkout features.

Where required, we will seek consent for the use of non-essential cookies and tracking technologies.

6. Data Security

We take reasonable technical and organisational measures to protect the personal information entrusted to us.

These measures are intended to prevent unauthorised access, misuse, alteration, disclosure or loss of customer information.

Our website operates through Shopify's e-commerce infrastructure, which provides security features for online store operations and checkout.

However, no method of internet transmission or electronic storage can be guaranteed to be completely secure. While we take reasonable precautions, we cannot guarantee absolute security of information transmitted online.

7. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected.

This may include retaining information for:

Processing and managing customer orders.
Maintaining purchase and transaction records.
Handling customer service requests and disputes.
Meeting applicable accounting, tax and legal obligations.
Preventing fraud and maintaining business records.

When personal information is no longer required, we will take reasonable steps to delete, anonymise or securely dispose of it, subject to applicable legal requirements.

8. Third-Party Websites and Services

Our website may contain links to third-party websites, payment gateways or external services.

These services operate independently and have their own privacy policies and terms of use.

trèSor is not responsible for the privacy practices, content or security measures of external websites.

We encourage customers to review the privacy policies of third-party services before sharing personal information with them.

9. Marketing and Promotional Communications

We may use your contact information to share information about new products, festive collections, special offers, seasonal launches and other updates from trèSor, where permitted and applicable.

You may choose to stop receiving promotional communications at any time by using the unsubscribe option provided in the communication or by contacting us directly.

Please note that even if you opt out of promotional communications, we may still send essential service-related messages concerning your orders, payments and deliveries.

10. Your Privacy Rights

Subject to applicable laws, you may have the right to:

Request access to the personal information we hold about you.
Request correction or updating of inaccurate information.
Request deletion of personal information where legally permissible.
Withdraw consent where processing is based on your consent.
Raise concerns or complaints regarding the handling of your personal information.
Nominate another individual to exercise applicable rights on your behalf, where permitted by law.

To exercise these rights, you may contact us using the details provided below.

We may request reasonable information to verify your identity before processing certain requests.

Please note that certain information may need to be retained where required by applicable laws or legitimate business obligations.

11. Children's Privacy

Our website and online purchasing services are intended for use by individuals who can legally make purchases or with the involvement of a parent or legal guardian where required.

We do not knowingly seek to collect personal information from children without appropriate parental or guardian involvement where required by applicable law.

If you believe that a child has provided personal information to us without appropriate authorisation, please contact us so that we can review the matter and take appropriate action.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business operations, website functionality, services or applicable legal requirements.

Any updates will be published on this page along with the revised date.

We encourage customers to review this page periodically to stay informed about how we protect their personal information.

13. Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or the handling of your personal information, please contact us:

Brand: trèSor

Address:
No 75/1, 7th Cross,
Kumara Park, Sheshadripuram,
Bengaluru – 560020, Karnataka, India.

Email: reach.tresor@gmail.com

We will make reasonable efforts to review and respond to privacy-related enquiries within an appropriate timeframe.

Thank you for trusting trèSor.